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# How Do I Make a Claim on My Travel Insurance?

If you need to **file a claim** on your travel insurance, here's how to reach the right team and what to have ready 👇


###### 📞 Who to Contact

**TuGo Claims Department** — they're your go-to for anything claim-related:

**Emergency Medical Assistance (24/7)**

If you are experiencing a medical emergency while travelling, you must contact TuGo immediately:

* **Emergency Hospitalizations:** +1-800-533-8718
*(On mobile: dial “+” by holding down “0”)*
* **Global Toll-Free:** +1-800-663-0399
*(On mobile: dial “+” by holding down “0”)*
* **From Mexico (landlines only):**
001-800-514-9976 or 800-681-8070
* **Worldwide (Collect):** +1-604-278-4108

**Important:**

* Calling from some countries may be difficult due to local restrictions
* Collect calls are accepted, but may not be available in all countries
* If unable to connect, you can call **+1-604-278-4108** directly and request reimbursement

###### Claims Contact (Non-Emergency)

For claims support and inquiries:
* **Phone:** 1-800-663-0399
* **Email:** [claims@tugo.com](mailto:claims@tugo.com)

###### General Travel Insurance Inquiries

For non-claims questions:
* **Phone:** 1-855-929-8846
* **Email:** [info@tugo.com](mailto:info@tugo.com)
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###### 📂 What You’ll Need to File Your Claim

To keep things moving quickly, have these ready when you reach out:

* ✅ Your **policy number**
    
* 📍 **Details of what happened** — date, location, quick description
    
* 📎 **Receipts or documents** — like medical bills, airline reports, etc.
    
* 📝 Any **claim forms** TuGo sends you

💡 The faster you get everything submitted, the quicker they can process your claim.