> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gowalnut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Do I Update my Payment or Banking Information  for my Tenant Coverage?

Need to update your payment details? No problem — you can do this directly through your Walnut account, depending on your provider.


###### 🔍 Where Should I Go?

👉 **If you use an app like Koho, SingleKey, Rhenti, or Sparrow**

Update your payment details directly in that app or portal.
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👉 **If you use Building Stack for tenant coverage**

Update your card through your Building Stack Walnut account:

1. Go to https://buildingstack.gowalnut.com/login
2. Sign in using the email you used to purchase coverage
3. Open **Policies** and select your **Certificate**
4. Open the billing or payment details and update your payment method
5. Save the new card information

If a card is already on file, the portal may show a payment error when you try to add another card. Update the existing payment method instead.
---

👉 **If you don’t use Building Stack**

You can update your payment details through your Walnut account using the login link for your provider and the email you signed up with.

Common login pages:

* https://neo.gowalnut.com/login
* https://chexy.gowalnut.com/login
* https://frontlobby.gowalnut.com/login


After logging in, go to **Billing** or **Payment Settings**, select **Update Payment Method**, enter the new card or bank-account information, and click **Save** or **Confirm and Continue**.

###### 🔁 Missed a Payment or Scheduled Insurance Payment Retry?

Missed insurance payments are automatically retried. If you need to change the card or bank account before the retry, update your payment method as soon as possible:

1. Log in to your Walnut account using the login link you received.
2. Go to **Billing** or **Payment Settings**.
3. Select **Update Payment Method** and enter the new card or banking information.
4. Click **Save**.

The payment retry remains scheduled automatically, so changing your payment method before the retry helps ensure the next collection uses the new details.
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### 🚫 Important

Payment details **cannot be updated by Walnut support**.

👉 For security reasons, all updates must be done directly in your account or through your partner’s app.
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###### 🏦 How to Update Your Payment Details

Once logged in:

1. Go to **Billing** or **Payment Settings**
2. Select **Update Payment Method**
3. Enter your new banking information
4. Click **Save**
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###### 📩 Not Sure Where to Log In?

Check your email for a message from [**hello@gowalnut.com**](mailto:hello@gowalnut.com) — it includes your account access link.

Still stuck? Reach out to support and we’ll point you in the right direction 👍