> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# 📈 How Do I Upgrade My Mylo Plan?

Thinking about switching your Mylo plan or increasing your coverage? Totally fair. Here’s how it works 👇

**🧠 First — What Is the Mylo Service Membership?**

The Mylo Service Membership is **not insurance** and it does not reimburse you for loss or damage.

It’s a prepaid service membership that gives you access to:

* Device diagnostics
* Repair coordination
* Technical support
* Performance optimization
* Service request benefits (subject to plan limits)

You’re paying for access to service support — not reimbursement like a traditional insurance policy or extended warranty.
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**📊 What Plans Are Available?**

There are two main membership options:

**📱 Single Phone Protection**
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Covers prepaid services for one smartphone.

###### 🏠📱 Phone & Home Bundle
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Covers one smartphone **plus up to 10 additional eligible devices**, such as:

* Tablets
* Laptops
* Smartwatches
* Smart home devices

Each plan has its own service limits and value caps.
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**⏳ What Term Options Are Available?**

When enrolling, you may choose between:

**🗓 Monthly Term**

* Billed month-to-month
* Can be cancelled at any time
* Coverage remains active as long as payments are up to date

**📅 18-Month Term**

* Fixed 18-month commitment
* Billed according to your selected payment schedule
* Early cancellation does not automatically remove remaining payment obligations
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**🔁 Can I Upgrade My Plan?**

There isn’t a one-click “upgrade” button.

If you’d like to switch plans (for example, from Single Phone to the Phone & Home Bundle), you would:

* Review your current term (Monthly or 18-Month)
* Cancel your current membership (if applicable)
* Enroll in the new plan you prefer

It works more like switching subscriptions than modifying coverage inside the same membership.
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**⚠️ Important Things to Know Before Switching**

**📌 10-Day Refund Window**

If you cancel within the first **10 days of enrollment**, you may be eligible for a full refund (as outlined in the membership terms).

If you cancel **after the 10-day refund period**:

* Membership fees already charged are non-refundable
* If you selected an **18-month term**, cancelling early does **not** remove your obligation for the remaining payments under that term

**📅 Waiting Periods**

If you register new devices under a new membership, a 30-day waiting period may apply unless activation is completed right away during registration.
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**❌ How Do I Cancel My Current Membership?**

You can cancel your membership by logging into your Mylo account here:

👉 [https://mylo.gowalnut.com/login](https://mylo.gowalnut.com/login)

Once logged in:

1. Go to your account dashboard
2. Choose **Cancel Coverage**

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