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# How to Make a Claim - Koodo Bill Payment Protection

If you have lost your job and need to make a claim under your Koodo Bill Payment Protection plan, here is everything you need to know.

## ${color}[#000000](30-Day Waiting Period)

Before you can receive benefits, you must be involuntarily unemployed for more than 30 consecutive days. Claims submitted before this waiting period ends will not be eligible.

### 💳 Your Protection Plan Must Be Current

To make a claim under **Koodo Bill Payment Protection**, your protection plan payments must be **up to date at the time the job loss occurs**.

If your protection plan is **past due or cancelled**, a claim will not be eligible.

You can check your protection plan status and view your payment history by logging into the Koodo BPP portal:
🔗 [https://koodo-symend.gowalnut.com/login](https://koodo-symend.gowalnut.com/login)

## ${color}[#000000](What is Covered)

If eligible, your coverage can help by making monthly payments toward your Koodo service while you are unemployed. To qualify, you must have been:

* A Canadian resident over 18
* Working full-time (25+ hours/week) at the time of job loss
* Employed on a permanent basis
* Covered under the policy at the time of loss
* Registered for Employment Insurance (EI) within 15 days of losing your job
* Actively seeking work and able to provide proof if requested

## ${color}[#000000](What is Not Covered)

You cannot make a claim if your unemployment was due to:

* Job loss within the first 30 days of coverage
* Voluntary resignation
* Being fired for cause
* Seasonal employment ending
* Strikes or lockouts
* Disability (covered under a separate benefit)
* Parental, maternity, or caregiver leave
* Retirement (voluntary or mandatory)
* Criminal charges or incarceration

## ${color}[#000000](How to Submit Your Claim)

To file a claim, contact Trans Global Insurance:

* Phone: 1-844-930-6022
* Download claim forms at: https://transglobalinsurance.ca/claims/

You can also reach our support team at [koodobpp.help@gowalnut.com](mailto:koodobpp.help@gowalnut.com) or via the chat bubble.