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# 📄 How to Make a Claim – TELUS Bill Payment Protection

If you’ve lost your job and need to make a claim under your TELUS Bill Payment Protection plan, here’s everything you need to know — from waiting periods to what’s covered (and what’s not).

### ⏳ 30-Day Waiting Period

Before you can receive benefits, you must be **involuntarily unemployed for more than 30 consecutive days**. Claims submitted before this waiting period ends will not be eligible.

### 💳 Your Protection Plan Must Be Current

To make a claim under TELUS Bill Payment Protection, **your protection plan payments must be up to date at the time the job loss occurs.**

If your plan is **past due or cancelled**, a claim will not be eligible.

You can check your protection plan status and view your payment history by logging into the TELUS BPP portal:
🔗 [https://telus-symend.gowalnut.com/login](https://telus-symend.gowalnut.com/login)

### ✅ What’s Covered

If eligible, your coverage can help by making **monthly payments toward your TELUS service** while you’re unemployed. To qualify, you must have been:

* A Canadian resident over 18
* Working full-time (25+ hours/week) at the time of job loss
* Employed on a permanent basis
* Covered under the policy at the time of loss
* Registered for Employment Insurance (EI) within 15 days of losing your job
* Actively seeking work and able to provide proof if requested

### 🚫 What’s Not Covered

You **can’t** make a claim if your unemployment was due to:

* Job loss within the first 30 days of coverage
* Voluntary resignation
* Being fired **for cause**
* Seasonal employment ending
* Strikes or lockouts
* Disability (covered under a separate benefit)
* Parental, maternity, or caregiver leave
* Retirement (voluntary or mandatory)
* Criminal charges or incarceration
* Any exclusion listed under “General Exclusions” in the policy

### 📬 How to Submit Your Claim

**Trans Global Insurance (TGI)** handles claims for TELUS Bill Payment Protection. Contact TGI—not TELUS—to submit a claim, request claim forms, discuss coverage eligibility, or follow up on a claim.

* 📞 **Call:** **1-844-930-6022**
* 📧 **Email:** [clientcare@transglobalinsurance.ca](mailto:clientcare@transglobalinsurance.ca)
* 🌐 **Download claim forms:** [https://transglobalinsurance.ca/claims/](https://transglobalinsurance.ca/claims/)

If you have already submitted forms and have not received a confirmation or claim number, contact TGI by phone to follow up. TELUS handles service payments but is not part of the claims process.

### 💬 Need Help?

Click the **chat bubble** in the bottom-right corner of your screen to connect with our support team.