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# ✅ How to Qualify for TELUS Bill Payment Protection & Claim Qualifications

TELUS Bill Payment Protection offers financial support when you're unexpectedly out of work — but certain eligibility requirements and conditions must be met to qualify for coverage and submit a claim.
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###### 🧾 Are You Eligible? Let’s Break It Down

To get coverage, **all** of the following need to be true:
 
• **You live in Canada**
You’re a Canadian resident and at least 18 years old when your coverage starts.
 
•  **You’re actively employed when you enroll**
You must be working **at least 25 hours a week** when you enroll. Coverage is intended for unexpected events that happen after enrollment; it does not cover a job loss, disability, illness, surgery, or inability to work that began before enrollment. You also cannot enroll while already on disability leave, unable to work, or receiving disability, EI, workers’ compensation, or other employment-related benefits. Self-employment eligibility may depend on the policy requirements and supporting documentation.
 
• **You’ve got an active TELUS service**
Your TELUS account needs to be current and in good standing at the time you lose your job.
 
• **You’ve been involuntarily unemployed for more than 30 consecutive days**
You must complete this 30-day waiting period before submitting a claim. Claims submitted before the waiting period ends are not eligible.
 
• **You’re registered for EI**
– Your employer was paying EI premiums to the CRA.
– You applied for Employment Insurance within **15 days** of becoming unemployed.
 
• **You’re actively job hunting**
You’re:
– Available to work full-time, and
– Able to show proof that you’re looking for work if asked.
 
• **No recent Critical Illness payout**
You haven’t received a Critical Illness benefit under this policy in the past **6 months**.
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###### 🚫 When You Can’t Make a Claim

Not every situation is covered. You won’t qualify if:
 
• You lost your job **within 30 days** of coverage starting
• You knew job loss was coming when you signed up
• You were in **seasonal work** that ended as expected
• You’re part of a **strike or lockout**
• Your job loss was due to **disability** (that’s a separate benefit)
• You were **fired for cause**
• You’re on **maternity, parental, or adoption leave**
• You took **family or caregiver leave**
• You **quit** your job
• You’re dealing with **criminal charges** or are **incarcerated**
• You lost your job due to **support payment issues**
• You’ve **retired**
• Or anything else listed under **“General Exclusions”** in the policy
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💬 **Still Got Questions?**

Hit the **chat bubble** in the bottom-right corner — real humans, real help. We’ve got you. 🙌


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