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# 💡 How to Submit a Service Request for Your Mylo Device Protection

If something happened to your device and you need help ASAP — don’t worry, we’ve got you.

With Mylo, “making a claim” is called a **Service Request**, and the whole process is handled through our partner **AKKO**.
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### 🚀 Where to Submit Your Service Request

All Service Requests are submitted through the dedicated Mylo + AKKO portal:

👉 [https://claims.mylo.x.getakko.com/login](https://claims.mylo.x.getakko.com/login)

This is the official spot to start your request for a repair or replacement.
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### 🤝 Who Handles the Service Request?

Mylo is the face of your device protection (hi! 👋), but the Service Request process is fully powered by **AKKO**.

That means:

* You’ll start your request through the Mylo-branded AKKO portal
* **AKKO’s support team** guides you through next steps
* They’ll walk you through repair or replacement options
* They may ask for photos or more details about the damage
* You’ll receive updates directly from AKKO
* After a repair estimate is submitted for review, the team will provide an update through the main claim thread

So basically: Mylo = your plan, AKKO = the repair pros.