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# I Set the Wrong Start Date for My Tenant Coverage — What Should I Do?

**Wrong Start Date on Your Tenant Insurance?**

(Neo, Building Stack, Blackline, or Chexy customers only)

🗓️ **Start Dates Cannot Be Edited**

Once your policy is purchased, the start date can’t be changed — even if coverage hasn’t started yet.


✅ **What You Can Do Instead**

**If your start date is in the future:**

* Cancel your policy

* Repurchase with the correct start date
💡 No payment comes out until the effective date, so there’s no issue starting fresh.

**If your coverage is already active:**

* Please wait until your renewal date to purchase a new plan after you cancel your old plan.

💡 **Note:** The cancelled plan will remain active **until your next billing date**, so you have a couple of options:
    
* If you need coverage immediately, **take out a new plan using a different email address.**



👥 **Not a Neo, BuildingStack, or Chexy customer?**  

If you bought your plan through another partner, please contact\*\* that partner directly\*\* for help with your start date or any plan changes.


Still unsure? We're here to help!  

📧 contact@gowalnut.com
💬 Or click the chat bubble on the bottom-left of your screen \*\*\*\*