> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gowalnut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Just bought travel insurance but don’t see your policy yet? No stress ✨

**Just bought travel insurance but don’t see your policy yet? No stress ✨**

It can take a few minutes for your confirmation email to land in your inbox. While you're waiting, do a quick scan of your junk or spam folder — it might’ve taken a wrong turn 📥❌

👉 The email will come from hello@gowalnut.com

Still can’t find it? No worries — first confirm that the policy was sent to the email address you used when purchasing. The policy email comes from hello@gowalnut.com, and its subject line contains your policy ID.

You can also:

* Send us a message at contact@gowalnut.com (include as many details as you can, such as your name and the email you used to purchase).
    
* Or click the **chat bubble in the bottom left corner** of your screen to connect with us directly 💬

🕐 *We’re here Monday–Friday, 8am–7pm EST — happy to help!*