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# Koodo Bill Payment Protection - Missed a Payment? Here is What Happens

If your payment does not go through, your coverage does not disappear overnight. You have a 28-day grace period to resolve the issue before your plan is canceled.

###### What Actually Happens

1. Payment fails. If your payment does not process, you will get an email letting you know.

2. We will try again automatically. Payments are automatically retried a few times during the grace period.

3. You stay covered. You are still protected during those 28 days.

4. After 28 days. If payment still has not gone through, your plan will be canceled automatically and coverage will stop. You will get a confirmation email.

###### How to Fix It

You can update your payment info by logging into your account at https://koodo-symend.gowalnut.com/login and navigating to the **Billing** section. The payment reminder email also includes an **Update Payment Method** link.

Need help? Email [koodobpp.help@gowalnut.com](mailto:koodobpp.help@gowalnut.com) or tap the chat bubble to message our team directly.

### Mobile service and Koodo account problems

For suspended or disconnected Koodo mobile service, unpaid Koodo bills, payment arrangements, balance questions, or disputes about Koodo charges, contact Koodo’s customer service directly. This insurance provider cannot access your Koodo account, restore phone service, or reactivate the line. We cannot transfer you to Koodo or provide its customer service number. Find Koodo’s contact information on your mobile bill.