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# Mylo / ACN Cancellation Rules & Refund Policy

###### Cancelling Your Mylo / ACN Protection Plan
###### 
We get it — sometimes plans change. Here’s how cancellations work for **Mylo / ACN device protection**, based on when you cancel and the type of plan you have.
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**🔟 Cancellations Within the First 10 Days**

If you cancel **within 10 days of purchase**:
* Your plan will be **fully refunded**
* No penalties or fees apply
* The refund is issued automatically after the cancellation; no separate refund request is required
* Once the refund has been processed, it should appear in your account within **3–5 business days**, depending on your bank
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**📆 Monthly Plans (After 10 Days)**

If you purchased an **18-month plan**:

* You may cancel at any time
* Coverage will **remain active until the end of the 18-month term**
* **No refunds** are issued after the first 10 days

This is a fixed-term plan, even if you cancel early. 
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**📅 18-Month Plans**

If you purchased an **18-month plan**:

* You may cancel at any time
* Coverage will **remain active until the end of the 18-month term**
* **No refunds** are issued after the first 10 days

This is a fixed-term plan, even if you cancel early.
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### ❗ Important to Know

* Once a plan is cancelled, it **cannot be reactivated**
* If you want coverage again, a **new plan must be purchased by going to** https://mylo.gowalnut.com/product/device/entry


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