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> Use this file to discover available pages before exploring further.
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# Mylo Device Protection – Unable to Submit a Service Request

Running into issues submitting a service request? You’re not alone — this can happen from time to time.

Common problems include:

* Error messages when you try to submit without any details
* A blank or frozen page after clicking Submit
* Getting stuck and not being able to move forward

If the page freezes after you click **Submit**, wait briefly to see whether it proceeds. If it remains frozen, refresh your browser and start the service request again. Capture a screenshot of any error or the frozen screen, including the error details if shown, so AKKO can investigate it.

If the issue continues, contact AKKO directly at **claims+mylo@getakko.com** or use the Akko Chat bubble. AKKO manages the service request page and can help complete and submit your request.

###### What Support Can Help With

Walnut Support can:

* Confirm your Mylo Device Protection plan is active
* Point you in the right direction to get help

Walnut Support \*\*can’t \*\*directly fix technical issues with the service request system.

###### How to Fix It

If the request isn’t going through, the best (and fastest) way to get this resolved is to contact AKKO directly — they run the service request system.

**Reach out to AKKO here:**

* **claims+mylo@getakko.com**
* **Click the Akko Chat bubble to start a conversation!**

They can:

* Look into errors or glitches
* Help you complete your request
* Make sure everything is submitted properly