> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gowalnut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Seeing a Charge from Walnut Insurance and Not Sure Why? Let’s Clear It Up 💳🌰

Hey! 👋 Not sure why you’re seeing a charge from **Walnut Insurance** on your bank statement?

Even if you signed up through another brand (like Fora, Neo, Chexy, KOHO, or Building Stack), we handle the payments — so our name shows up! 💳🌰

You should’ve received a welcome email from hello@gowalnut.com with all the details.  
👉 Don’t see it? Check your spam or junk folder,  just in case.

Still not sure? Message us here — we’re happy to help! 😊