> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gowalnut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# TELUS Bill Payment Protection: Unemployment & Maternity Leave

We often get questions from customers who are unemployed or on maternity/parental leave and want to know if they’re eligible for the **TELUS Bill Payment Protection Program (BPP)**.


👉 **What’s Covered**

* If you are **employed and paying for BPP**, and you later lose your job through **no fault of your own**, the program can cover your **TELUS mobile phone bill** during your approved unemployment claim.


❌ **What’s Not Covered**

* **Maternity or parental leave** is not a covered event. Since it is considered a planned leave, the program will not cover your TELUS bill during this period.
* If you are already **unemployed** at the time of enrollment, you will not be eligible to make an unemployment claim.
* The program does not cover TELUSs **home services** (internet, TV, home phone) or devices/equipment.


⚡ **Key Point:** Bill Payment Protection is designed to step in for **unexpected events after you’ve enrolled**, like losing your job through no fault of your own. Planned events, such as maternity/parental leave, are not eligible.


💬 **Still have questions?** Start a chat with us — we’ll help review your situation and confirm eligibility before you sign up.