> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gowalnut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting – Blank Pages, Missing Images, or a Page That Won’t Load

If the page is showing up blank, images look half-loaded, or you can’t move to the next step, try the steps below to get things working again.


1️⃣ **Open the Page in Incognito / Private Mode**

Sometimes the browser just needs a clean slate.

Try opening the page in a private window:

* **Chrome:** Ctrl + Shift + N
* **Edge:** Ctrl + Shift + N
* **Safari:** File → New Private Window
* **Firefox:** Ctrl + Shift + P
If it still doesn’t load properly, go to Step 2.

2️⃣ **Clear Walnut Site Data (Don’t Worry — Not All Your Cookies!)**

**Chrome & Edge**

* Click the **padlock/sliders icon** beside the website address.  ![Sliders](https://storage.crisp.chat/users/helpdesk/website/-/7/f/1/f/7f1f2925b37ccc00/screenshot-2025-11-14-114511_18ujctg.png)

* Choose **Cookies and site data**.
* Click **Manage on-device site data**.
* Look for anything with **gowalnut** in the name and delete it.
* Refresh the page.

**Safari**

* Go to **Safari > Settings > Privacy**.
* Select **Manage Website Data**.
* Search for **gowalnut**.
* Remove any entries.
* Refresh the page.

3️⃣ **Samsung Browser Users**

If you're using the **Samsung Internet** browser, you may still experience display issues.
We recommend opening the page in one of the browsers above (Chrome, Edge, Safari, or Firefox) for the best experience.

4️⃣ **Refresh & Try Again**

Once the gowalnut site data is cleared, refresh the page and try again.

💬 **Still stuck? We’re here to help.**

If you’re still having trouble:

* Email us at [**contact@gowalnut.com**](mailto:contact@gowalnut.com)
* Or click the **chat bubble** on the bottom right of your screen → 💬