> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gowalnut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ⚠️ Website Not Loading or Buttons Not Working? Try These Quick Fixes

If you're seeing a **blank screen**, clicking buttons and **nothing happens**, or things just aren’t loading properly — don’t stress. These quick steps usually get things back on track:

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 🧹 Step 1: Clear Your Browser Cache

Sometimes, your browser hangs onto outdated files that can interfere with how pages load.

Here's how to clear your cache based on the browser you're using:

* 🔗 How to clear cache in Google Chrome
    
* 🔗 [How to clear cache in Safari (Mac)](https://support.apple.com/en-ca/guide/safari/sfri47acf5d6/mac)

Once you’ve cleared your cache, **completely close your browser**, reopen it, and try loading the site again.

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 🌐 Step 2: Try a Different Browser

If the issue persists, try using a different browser (like Chrome, Safari, Edge, or Firefox). Some features may behave differently across browsers or devices.

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💬 Step 3: Still Not Working? Contact Us

If the problem continues, we’re happy to help.

Please include:

* A short description of what’s happening (e.g. **blank page**, **buttons not responding**)
    
* **What you were trying to do** when it happened (e.g. “download my certificate” or “update payment method”)
    
* The browser you're using
    
* Whether you've already tried clearing your cache or switching browsers

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 📬 How to Contact Us:

* **Email:** contact@gowalnut.com
    
* Or click the **chat bubble** in the bottom-left corner of the page

🕒 **Support Hours:** Monday–Friday, 8:00 AM – 7:00 PM EST

We’ll get you back up and running in no time. 🙌