What Is Koodo Bill Payment Protection (BPP)?

Stay connected, even when life throws you a curveball.

Koodo Bill Payment Protection (BPP) is optional insurance that helps cover your Koodo mobile service bill for up to 6 months if you experience:

• Involuntary Job Loss
• Disability
• Critical Illness
• Death

What is Covered?

If you are enrolled and meet the conditions, Koodo BPP may cover your bill payments for a maximum of 6 months due to:

• Losing your job unexpectedly
• Becoming disabled and unable to work
• Being diagnosed with a critical illness
• Passing away (life coverage ensures payments are taken care of for your family)

Who Can Enroll?

Enrollment is available by invitation only. Koodo-Symend sends enrollment invitations to select customers based on their account status. Eligible customers receive the invitation and enrollment instructions by email from Koodo.

To sign up, you must be:

• A Koodo account holder in good standing
• A Canadian resident
• At least 18 years old

Walnut Support cannot manually enroll customers or request an invitation for customers who were not invited. If you received an invitation, open the enrollment email and select its activation link. On the enrollment page, review the available plans and select the coverage you want to purchase, then complete the enrollment steps. The invitation link is valid for 180 days.

Still have questions? Reach out to us anytime at koodobpp.help@gowalnut.com or click the chat bubble.

Updated on: 17/08/2026