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# Why Am I Seeing “No Quotes Available” When Getting Travel Insurance?

If you see a **“No Quotes Available”** message while getting a travel insurance quote, it’s because of the **residential status** selected during the quote process.
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###### Why am I seeing this message?

The online quote flow is available when you select **Canadian resident** as your residential status.

If you select **any other residential status**, the online quote cannot be completed and you’ll see the **“No Quotes Available”** message directing you to call for assistance.

This doesn’t necessarily mean you aren’t eligible for travel insurance. It simply means your situation needs to be reviewed directly by **TuGo**.
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###### What should I do?

Call the phone number shown in the message.

Your call will be routed **directly to TuGo**, our travel insurance provider. Their team can review your residential status and let you know what travel insurance options may be available to you.
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###### Can Walnut complete the quote?

No. If you receive the **“No Quotes Available”** message because of your residential status, you’ll need to speak with TuGo directly to continue.