> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gowalnut.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# ❗ Why Am I Seeing “Please agree to the Terms and Conditions to proceed” and “Please correct the errors above and re-submit”?

If you’re seeing **both** of these messages on your travel insurance form, don’t worry — it’s usually one small (but important) step that was missed:

* * *

 ✅ The Fix: Check the Checkbox

Scroll to the **middle of the page** (yep, not the bottom!) and look for the checkbox under the health declarations that says:

> *“I confirm that I have read, understood and accept the terms and conditions…”*

You’ll need to tick this box before you can move forward.

 ![Error message](https://storage.crisp.chat/users/helpdesk/website/-/7/f/1/f/7f1f2925b37ccc00/screenshot-2025-04-09-140434_36hqfe.png) * * *

 🛠️ Still Seeing the Error?

Try these steps:

1. Double-check that **all required fields** are filled out — this includes travel dates and personal info.
    
2. **Close and reopen your browser**, or switch to a different one (Chrome or Safari usually work great).
    
3. Refresh and try again after a few minutes — it may just be a temporary hiccup.