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# Why was my KOHO Standard Tenant Coverage Cancelled?

If your KOHO tenant coverage was cancelled and you’re not sure why, the best move is to reach out to KOHO directly — they’ll have the details. We don’t have access to their payment system and can’t reactivate a cancelled policy on our end.

That said, cancelled policies stay active until the end of your current billing period. Once that wraps up, you’re free to start a new one if you still need coverage.

You can check out [KOHO’s FAQ page](https://help.koho.ca/en/articles/9683312-standard-tenant-coverage) for more info.