Following Up on Your Mylo Device Protection Claim
Once you’ve submitted a claim for your Mylo device protection, here’s how follow-ups work and what to expect next.
📧 You’ll Get an Email from AKKO
After your claim is submitted, you should receive an email directly from AKKO, the claims administrator for Mylo device protection.
This email will:
- Confirm your claim has been received
- Outline next steps or request additional information
- Act as your main point of contact for the claim
👉 You can reply directly to this email if you have questions or need to share more details.
🔍 About Claim Status Updates
Claims are handled entirely by AKKO.
Walnut does not receive updates or visibility into the status of your claim.
For privacy and security reasons, all claim communications and decisions stay directly between you and AKKO.
❓ Didn’t Receive the Email?
If you don’t see an email from AKKO:
- Check your spam or junk folder
- If it’s still missing, contact the AKKO claims team directly
📨 AKKO Claims Email:
[claims+mylo@getakko.com]()
If you need help with anything outside of the claim itself (like your coverage or account), Walnut support is always here to help 😊
They’ll be able to locate your claim and provide updates.
Updated on: 19/01/2026
Thank you!