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How to Find Your Mylo Membership Plan ID

Your Membership Plan ID is required to register your device(s) with AKKO. You can find it directly in your Mylo account in just a few steps.

Step 1: Log in to your Mylo account

Step 2: Open your active plan

Once logged in, you’ll see your active Mylo plan on your dashboard.
Click into the plan to view your membership details.

Step 3: Locate your Membership Plan ID

In your plan details, you’ll see a section labeled Membership Plan ID. The Membership ID requested during the claim process is the same as your Membership Plan ID.

This is the number you’ll need when registering your device(s) or submitting a service request with AKKO.

Can’t see your Membership Plan ID?

If you’re having trouble logging in, use the email address registered to your Mylo account to receive the sign-in code. You must be able to access that email address because AKKO will use it to contact you about your claim. If you no longer have access to the email address or don’t see your plan listed, reach out to support and include:

The email address you used to sign up
The member name shown on the account (if available)

We’ll help you get it sorted quickly 🙌

Updated on: 16/09/2026

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