❌ Getting a “User does not exist” error when trying to log in?
/If you're seeing this message:
UserNotFoundException: User does not exist
Don’t panic — it’s usually a quick fix.
🧐 What’s going on?
Logins are case sensitive, which means testuser@noreply.com is not the same as TestUser@noreply.com.
Yep, even the capitalization matters.
✅ What to do
Double-check your email and make sure you're typing it exactly the way you used when you signed up — same spelling, same capitalization.
Still not working?
Here are a couple quick things to try:
- Try a different email (if you might’ve used another one)
- Watch for typos or autofill weirdness
If you’re still stuck, hit the chat bubble in the bottom left — we’ve got your back. 💬
Updated on: 07/07/2025
Thank you!