❌ Getting a “User does not exist” error when trying to log in?

/If you're seeing this message:

UserNotFoundException: User does not exist

Don’t panic — it’s usually a quick fix.

🧐 What’s going on?

Logins are case sensitive, which means testuser@noreply.com is not the same as TestUser@noreply.com.
Yep, even the capitalization matters.

✅ What to do

Double-check your email and make sure you're typing it exactly the way you used when you signed up — same spelling, same capitalization. If you completed a purchase, an account is created automatically using the email address entered during checkout. To access it, go to the Mylo login page at https://mylo.gowalnut.com/login and use the email address from your order. If you don’t remember which email you used, contact support with your order details so they can confirm the address associated with it.

Still not working?

Here are a couple quick things to try:

• Try a different email (if you might’ve used another one)
• Watch for typos or autofill weirdness

If you’re still stuck, hit the chat bubble in the bottom left — we’ve got your back. 💬

Updated on: 17/08/2026