You can cancel your TELUS Bill Payment Protection Plan at any time — and depending on when you cancel, you may be eligible for a refund.

📅 Risk-Free Cancellation Period

• You have a 30-day risk-free period (60 days if you live in Quebec) from your enrollment date.
• If you cancel within this time, any premiums you've paid will be fully refunded.

💳 Cancelling After the Risk-Free Period

If you cancel after the risk-free period ends:

• You’ll receive a pro-rated refund of any unearned premium you’ve paid.
• Refunds will be issued to the credit card you provided at enrollment.

📬 How to Cancel

You can cancel by logging into your Walnut account at https://telus-symend.gowalnut.com/login and selecting “Cancel Coverage.”

Alternatively, you can cancel your coverage at any time by contacting Trans Global Insurance:

• 📞 Call: 1-844-930-6022
• 📧 Email: clientcare@transglobalinsurance.ca
• 📠 Fax: 1-844-930-6021

For cancellations, refunds, or questions about the protection product or contract, contact the insurer directly.

Updated on: 17/08/2026