How to Qualify for Koodo Bill Payment Protection & Claim Qualifications

Koodo Bill Payment Protection offers financial support when you are unexpectedly out of work, but certain eligibility requirements and conditions must be met to qualify for coverage and submit a claim.

Are You Eligible?

To get coverage, all of the following need to be true:

You live in Canada

You are a Canadian resident and at least 18 years old when your coverage starts.

You have an active Koodo service

Your Koodo account needs to be current and in good standing at the time you lose your job.

You had a steady job before this

You were working 25+ hours a week in a permanent, full-time job.

You have been unemployed for 30+ days

That is the minimum waiting period before benefits kick in.

You are registered for EI

Your employer was paying EI premiums to the CRA. You applied for Employment Insurance within 15 days of becoming unemployed.

You are actively job hunting

Available to work full-time, and able to show proof that you are looking for work if asked.

No recent Critical Illness payout

You have not received a Critical Illness benefit under this policy in the past 6 months.

When You Cannot Make a Claim

Not every situation is covered. You will not qualify if:

• You lost your job within 30 days of coverage starting
• You knew job loss was coming when you signed up
• You were in seasonal work that ended as expected
• You are part of a strike or lockout
• Your job loss was due to disability (that is a separate benefit)
• You were fired for cause
• You are on maternity, parental, or adoption leave
• You took family or caregiver leave
• You quit your job
• You are dealing with criminal charges or are incarcerated
• You lost your job due to support payment issues
• You have retired
• Or anything else listed under General Exclusions in the policy

Still have questions? Hit the chat bubble in the bottom-right corner.

Updated on: 24/02/2026