Koodo Bill Payment Protection - Missed a Payment? Here is What Happens
If your payment does not go through, your coverage does not disappear overnight. You have a 28-day grace period to get things sorted before anything changes.
What Actually Happens
- Payment fails. If your payment does not process, you will get an email letting you know.
- We will try again automatically. Payments are automatically retried a few times during the grace period.
- You stay covered. You are still protected during those 28 days.
- After 28 days. If payment still has not gone through, your plan will be cancelled automatically and coverage will stop. You will get a confirmation email.
How to Fix It
You can update your payment info by emailing us at koodo-telus@gowalnut.com or tapping the chat bubble below.
Need help? Email kooodobpp.help@gowalnut.com or tap the chat bubble to message our team directly.
Updated on: 24/02/2026
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