Koodo Bill Payment Protection: Unemployment & Maternity Leave

We often get questions from customers who are unemployed or on maternity/parental leave and want to know if they are eligible for the Koodo Bill Payment Protection Program.

What is Covered

If you are employed and paying for BPP, and you later lose your job through no fault of your own, the program can cover your Koodo mobile phone bill during your approved unemployment claim.

What is Not Covered

• Maternity or parental leave is not a covered event. Since it is considered a planned leave, the program will not cover your Koodo bill during this period.
• If you are already unemployed at the time of enrollment, you will not be eligible to make an unemployment claim.
• The program does not cover Koodo home services (internet, TV, home phone) or devices/equipment.

Key Point: Bill Payment Protection is designed to step in for unexpected events after you have enrolled, like losing your job through no fault of your own. Planned events such as maternity or parental leave are not eligible.

Still have questions? Start a chat with us or email kooodobpp.help@gowalnut.com.

Updated on: 24/02/2026