What’s Covered with Travel Insurance from TELUS or Koodo?
When you buy travel insurance through TELUS or Koodo, your coverage is provided by TuGo, a trusted Canadian travel insurer. You’ll get access to a range of base plans with optional add-ons to customize your protection based on how you travel.
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✅ Base Coverage Options
Here’s what you can choose from when building your plan:
Emergency Medical (Worldwide)
Covers unexpected medical expenses while you're travelling, including hospitalization, prescriptions, air ambulance, emergency dental and more.
Trip Cancellation & Interruption
Reimburses you for non-refundable expenses if you have to cancel or cut your trip short due to a covered event (e.g. illness, injury, family emergency).
Trip Cancellation (Only)
Protection if you need to cancel before departure — no interruption coverage included.
Baggage
Covers loss, damage, or theft of your luggage and personal items while travelling.
Inclusive Package
A bundle that includes Emergency Medical, Trip Cancellation/Interruption, and Baggage coverage all in one.
💡 These are the core options offered by TELUS and Koodo, giving you the flexibility to select what makes the most sense for your trip.
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Optional Add-Ons (After Purchase)
These additional coverages aren’t available at checkout — but you can still add them! Once you’ve purchased your base travel insurance plan, you’ll need to contact TuGo directly to request any of the following add-ons:
Accidental Death & Dismemberment
Rental Car Protection
Sports & Activities Coverage
Additional Coverage Options
To add these, contact TuGo Customer Service at 1-855-929-8846 or email them at info@tugo.com. Their team will walk you through the steps to customize your coverage.
📄 Want to Review the Full Policy Details?
You can view the official TuGo policy wording here:
🔗 https://shop.tugo.com/store/AFL000/coverages/en
Just scroll to the bottom of the page, and under Policy Wording, select "Traveller Policy" to open the complete document with all the fine print.
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📩 Didn’t Get Your Policy Docs?
If you recently purchased a plan but don’t see your policy confirmation email, be sure to check your junk/spam folder. The email will come from hello@gowalnut.com.
Still can’t find it? You can reach us at contact@gowalnut.com or tap the chat bubble in the lower-left corner of your screen. We’re here to help, Monday–Friday, 8am to 7pm EST.
*
✅ Base Coverage Options
Here’s what you can choose from when building your plan:
Emergency Medical (Worldwide)
Covers unexpected medical expenses while you're travelling, including hospitalization, prescriptions, air ambulance, emergency dental and more.
Trip Cancellation & Interruption
Reimburses you for non-refundable expenses if you have to cancel or cut your trip short due to a covered event (e.g. illness, injury, family emergency).
Trip Cancellation (Only)
Protection if you need to cancel before departure — no interruption coverage included.
Baggage
Covers loss, damage, or theft of your luggage and personal items while travelling.
Inclusive Package
A bundle that includes Emergency Medical, Trip Cancellation/Interruption, and Baggage coverage all in one.
💡 These are the core options offered by TELUS and Koodo, giving you the flexibility to select what makes the most sense for your trip.
*
Optional Add-Ons (After Purchase)
These additional coverages aren’t available at checkout — but you can still add them! Once you’ve purchased your base travel insurance plan, you’ll need to contact TuGo directly to request any of the following add-ons:
Accidental Death & Dismemberment
Rental Car Protection
Sports & Activities Coverage
Additional Coverage Options
To add these, contact TuGo Customer Service at 1-855-929-8846 or email them at info@tugo.com. Their team will walk you through the steps to customize your coverage.
📄 Want to Review the Full Policy Details?
You can view the official TuGo policy wording here:
🔗 https://shop.tugo.com/store/AFL000/coverages/en
Just scroll to the bottom of the page, and under Policy Wording, select "Traveller Policy" to open the complete document with all the fine print.
*
📩 Didn’t Get Your Policy Docs?
If you recently purchased a plan but don’t see your policy confirmation email, be sure to check your junk/spam folder. The email will come from hello@gowalnut.com.
Still can’t find it? You can reach us at contact@gowalnut.com or tap the chat bubble in the lower-left corner of your screen. We’re here to help, Monday–Friday, 8am to 7pm EST.
Updated on: 01/04/2025
Thank you!