How Do I Make a Claim on My Travel Insurance?

If you need to file a claim on your travel insurance, here's how to reach the right team and what to have ready 👇

📞 Who to Contact

TuGo Claims Department — they're your go-to for anything claim-related:

Emergency Medical Assistance (24/7)

If you are experiencing a medical emergency while travelling, you must contact TuGo immediately:

• Emergency Hospitalizations: +1-800-533-8718

(On mobile: dial “+” by holding down “0”)

• Global Toll-Free: +1-800-663-0399

(On mobile: dial “+” by holding down “0”)

• From Mexico (landlines only):

001-800-514-9976 or 800-681-8070

• Worldwide (Collect): +1-604-278-4108

Important:

• Calling from some countries may be difficult due to local restrictions
• Collect calls are accepted, but may not be available in all countries
• If unable to connect, you can call +1-604-278-4108 directly and request reimbursement

Claims Contact (Non-Emergency)

For claims support and inquiries:

• Phone: 1-800-663-0399
• Email: [claims@tugo.com]()

General Travel Insurance Inquiries

For non-claims questions:

• Phone: 1-855-929-8846
• Email: [info@tugo.com]()

📂 What You’ll Need to File Your Claim

To keep things moving quickly, have these ready when you reach out:

• ✅ Your policy number

• 📍 Details of what happened — date, location, quick description

• 📎 Receipts or documents — like medical bills, airline reports, etc.

• 📝 Any claim forms TuGo sends you

💡 The faster you get everything submitted, the quicker they can process your claim.

Updated on: 06/05/2026