💳 "There Was a Problem with Your Payment. Please Try Again."

💳 Payment Error During Checkout?

If you’re seeing this message:

“There was a problem with your payment. Please try again.”
Here’s how to get things back on track ⬇️

Step-by-Step Fixes

• Clear your browser cache

Old cookies or cached data can interfere with the payment process.

• Try a different browser

Chrome or Safari usually work best.

Switching browsers often resolves unexpected glitches.

• Use another payment method

• Try a different credit card or payment option — there could be various reasons why a transaction doesn’t go through. If you are using a pre-paid Visa or Mastercard, please note that many payment processing companies do not accept this payment method. We recommend using a credit card or a Visa/Mastercard debit card instead.

• Remove accents from your name or address

Characters like é, à, ç can cause errors.

👉 Most credit card processors don’t recognize accented characters.

Try typing “René” as “Rene” and submit the form again.

🧾 When You Might See This

• Buying standard tenant insurance
• Purchasing travel insurance through KOHO, Koodo, or Telus

Updated on: 12/02/2026