How Do I Make a Claim on My Travel Insurance?

If you need to file a claim on your travel insurance, here's how to reach the right team and what to have ready 👇

📞 Who to Contact

TuGo Claims Department — they're your go-to for anything claim-related:

• 📱 From Canada/US: 1-800-663-0399

• 🇲🇽 From Mexico: 001 800 514-9976 or 800 681-8070

• 🌎 From anywhere else (collect): 604-278-4108

• 📧 Email: claims@tugo.com

• 📨 Mailing Address:

1200-6081 No. 3 Road, Richmond, BC V6Y 2B2

📂 What You’ll Need to File Your Claim

To keep things moving quickly, have these ready when you reach out:

• ✅ Your policy number

• 📍 Details of what happened — date, location, quick description

• 📎 Receipts or documents — like medical bills, airline reports, etc.

• 📝 Any claim forms TuGo sends you

💡 The faster you get everything submitted, the quicker they can process your claim.

Updated on: 07/01/2026