📄 How to Make a Claim – TELUS Bill Payment Protection
If you’ve lost your job and need to make a claim under your TELUS Bill Payment Protection plan, here’s everything you need to know — from waiting periods to what’s covered (and what’s not).
⏳ 30-Day Waiting Period
Before you can receive benefits, you must be involuntarily unemployed for more than 30 consecutive days. Claims submitted before this waiting period ends will not be eligible.
💳 Your Protection Plan Must Be Current
To make a claim under TELUS Bill Payment Protection, your protection plan payments must be up to date at the time the job loss occurs.
If your plan is past due or cancelled, a claim will not be eligible.
You can check your protection plan status and view your payment history by logging into the TELUS BPP portal:
🔗 https://telus-symend.gowalnut.com/login
✅ What’s Covered
If eligible, your coverage can help by making monthly payments toward your TELUS service while you’re unemployed. To qualify, you must have been:
- A Canadian resident over 18
- Working full-time (25+ hours/week) at the time of job loss
- Employed on a permanent basis
- Covered under the policy at the time of loss
- Registered for Employment Insurance (EI) within 15 days of losing your job
- Actively seeking work and able to provide proof if requested
🚫 What’s Not Covered
You can’t make a claim if your unemployment was due to:
- Job loss within the first 30 days of coverage
- Voluntary resignation
- Being fired for cause
- Seasonal employment ending
- Strikes or lockouts
- Disability (covered under a separate benefit)
- Parental, maternity, or caregiver leave
- Retirement (voluntary or mandatory)
- Criminal charges or incarceration
- Any exclusion listed under “General Exclusions” in the policy
📬 How to Submit Your Claim
To file a claim or request help, contact Trans Global Insurance:
- 📞 Call Trans Global Insurance at 1-844-930-6022 to request claim forms
- 🌐 Or download claim forms online at https://transglobalinsurance.ca/claims/
💬 Need Help?
Click the chat bubble in the bottom-right corner of your screen to connect with our support team.
Updated on: 13/03/2026
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