How Do I Make a Claim on My Travel Insurance?
If you need to file a claim on your travel insurance, here's how to reach the right team and what to have ready 👇
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TuGo Claims Department — they're your go-to for anything claim-related:
📱 From Canada/US: 1-800-663-0399
🇲🇽 From Mexico: 001 800 514-9976 or 800 681-8070
🌎 From anywhere else (collect): 604-278-4108
📧 Email: claims@tugo.com
📨 Mailing Address:
1200-6081 No. 3 Road, Richmond, BC V6Y 2B2
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To keep things moving quickly, have these ready when you reach out:
✅ Your policy number
📍 Details of what happened — date, location, quick description
📎 Receipts or documents — like medical bills, airline reports, etc.
📝 Any claim forms TuGo sends you
💡 The faster you get everything submitted, the quicker they can process your claim.
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📞 Who to Contact
TuGo Claims Department — they're your go-to for anything claim-related:
📱 From Canada/US: 1-800-663-0399
🇲🇽 From Mexico: 001 800 514-9976 or 800 681-8070
🌎 From anywhere else (collect): 604-278-4108
📧 Email: claims@tugo.com
📨 Mailing Address:
1200-6081 No. 3 Road, Richmond, BC V6Y 2B2
*
📂 What You’ll Need to File Your Claim
To keep things moving quickly, have these ready when you reach out:
✅ Your policy number
📍 Details of what happened — date, location, quick description
📎 Receipts or documents — like medical bills, airline reports, etc.
📝 Any claim forms TuGo sends you
💡 The faster you get everything submitted, the quicker they can process your claim.
Updated on: 01/05/2025
Thank you!