🌍 How Do I Make a Travel Insurance Claim Through KOHO?

f you’ve purchased travel insurance through KOHO, your coverage is provided by TuGo, a leading Canadian travel insurance provider. Here's how to get started if you need to make a claim:

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✅ How the KOHO Travel Claims Process Works:

Determine what you're claiming for
Is it a medical emergency, trip cancellation, lost baggage, or something else?

Contact TuGo to Start Your Claim

Contact Information for Claims:

✔ General Claims: 📞 1-800-663-0399
✔ From Mexico: 📞 001 800 514-9976 or 800 681-8070
✔ Worldwide (Collect): 📞 604-278-4108
✔ Email: 📧 claims@tugo.com
✔ Mailing Address: ✉️ 1200-6081 No.3 Road, Richmond, BC V6Y 2B2

TuGo’s claims team will guide you through the steps and send you the appropriate forms.

Gather documentation
You’ll need receipts, proof of travel, medical reports (if applicable), and any other supporting documents related to your claim.

Submit your claim
Follow TuGo’s instructions for submitting your documents. They’ll review your claim and contact you if anything else is needed.

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📎 Reference the KOHO Help Article:

For more details, KOHO also outlines the process in their Help Centre:
👉 How does the claims process work with travel insurance?

Updated on: 01/04/2025