🌍 How Do I Make a Travel Insurance Claim Through KOHO?
If you’ve purchased travel insurance through KOHO, your coverage is provided by TuGo, a leading Canadian travel insurance provider. Here's how to get started if you need to make a claim:
✅ How the KOHO Travel Claims Process Works:
- Determine what you're claiming for
Is it a medical emergency, trip cancellation, lost baggage, or something else?
- Contact TuGo to Start Your Claim
Contact Information for Claims:
✔ General Claims: 📞 1-800-663-0399
✔ From Mexico: 📞 001 800 514-9976 or 800 681-8070
✔ Worldwide (Collect): 📞 604-278-4108
✔ Email: 📧 claims@tugo.com
✔ Mailing Address: ✉️ 1200-6081 No.3 Road, Richmond, BC V6Y 2B2
TuGo’s claims team will guide you through the steps and send you the appropriate forms.
- Gather documentation
You’ll need receipts, proof of travel, medical reports (if applicable), and any other supporting documents related to your claim.
- Submit your claim
Follow TuGo’s instructions for submitting your documents. They’ll review your claim and contact you if anything else is needed.
📎 Reference the KOHO Help Article:
For more details, KOHO also outlines the process in their Help Centre:
👉 How does the claims process work with travel insurance?
Updated on: 08/01/2026
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