🌍 How Do I Make a Travel Insurance Claim Through KOHO?

If you’ve purchased travel insurance through KOHO, your coverage is provided by TuGo, a leading Canadian travel insurance provider. Here's how to get started if you need to make a claim:

How the KOHO Travel Claims Process Works:

1. Determine what you're claiming for

Is it a medical emergency, trip cancellation, lost baggage, or something else?

2. Contact TuGo to Start Your Claim

Contact Information for Claims:

Emergency Medical Assistance (24/7)

If you are experiencing a medical emergency while travelling, you must contact TuGo immediately:

• Emergency Hospitalizations: +1-800-533-8718

(On mobile: dial “+” by holding down “0”)

• Global Toll-Free: +1-800-663-0399

(On mobile: dial “+” by holding down “0”)

• From Mexico (landlines only):

001-800-514-9976 or 800-681-8070

• Worldwide (Collect): +1-604-278-4108

Important:

• Calling from some countries may be difficult due to local restrictions
• Collect calls are accepted, but may not be available in all countries
• If unable to connect, you can call +1-604-278-4108 directly and request reimbursement

Claims Contact (Non-Emergency)

For claims support and inquiries:

• Phone: 1-800-663-0399
• Email: [claims@tugo.com]()

General Travel Insurance Inquiries

For non-claims questions:

• Phone: 1-855-929-8846
• Email: [info@tugo.com]()

TuGo’s claims team will guide you through the steps and send you the appropriate forms.

3. Gather documentation

You’ll need receipts, proof of travel, medical reports (if applicable), and any other supporting documents related to your claim.

4. Submit your claim

Follow TuGo’s instructions for submitting your documents. They’ll review your claim and contact you if anything else is needed.

📎 Reference the KOHO Help Article:

For more details, KOHO also outlines the process in their Help Centre:

👉 How does the claims process work with travel insurance?

Updated on: 06/05/2026