How Do I Update my Payment or Banking Information for my Tenant Coverage?

Need to update your payment details? No problem — you can do this directly through your Walnut account, depending on your provider.

🔍 Where Should I Go?

👉 If you use an app like KOHO, SingleKey, Rhenti, or Sparrow

Update your payment details directly in that app or portal.

👉 If you don’t use one of those apps

You can update your payment details through your Walnut account:

• Go to your login page (example: neo.gowalnut.com/login or chexy.gowalnut.com/login)
• Use the email you signed up with

👉 If you don’t use one of those apps

You can update your payment details through your account using the login link you received.

Common login pages:

• https://neo.gowalnut.com/login
• https://chexy.gowalnut.com/login
• https://buildingstack.gowalnut.com/login

🔁 Missed a Payment?

No stress — missed payments are automatically retried within 3–5 business days.

👉 Just make sure your payment method is up to date to avoid any interruptions.

🚫 Important

Payment details cannot be updated by Walnut support.

👉 For security reasons, all updates must be done directly in your account or through your partner’s app.

🏦 How to Update Your Payment Details

Once logged in:

1. Go to Billing or Payment Settings
2. Select Update Payment Method
3. Enter your new banking information
4. Click Save

📩 Not Sure Where to Log In?

Check your email for a message from [hello@gowalnut.com]() — it includes your account access link.

Still stuck? Reach out to support and we’ll point you in the right direction 👍

Updated on: 17/03/2026