How Do I Update my Payment or Banking Information for my Tenant Coverage?

🔄 Additional Notes for Partner Customers

The partners listed in this article are not the only ones offering Standard Tenant Coverage. If you've purchased through one of our partners, you’ll receive an email from hello@gowalnut.com with a link to access your account.
📬 Didn't see it? Make sure to check your spam or junk folder.

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💳 Updating Your Banking or Payment Info

If you need to update your banking or payment information, follow the steps below based on your provider.

📌 Missed a Payment?
Payments that fail will automatically retry in 3–5 business days. Make sure your payment method is up to date to avoid any hiccups.

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🔹 Neo Tenant Coverage
Steps to Update Your Payment Details:
1️⃣ Log in at neo.gowalnut.com/login
2️⃣ Go to Billing or Payment Settings
3️⃣ Select Update Payment Method
4️⃣ Enter your new banking info
5️⃣ Hit Save to keep things running smoothly

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🔹 Chexy Tenant Coverage
Steps to Update Your Payment Details:
1️⃣ Log in at chexy.gowalnut.com/login
2️⃣ Go to Payments
3️⃣ Click Edit Payment Method
4️⃣ Enter updated banking info
5️⃣ Confirm & Save

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🔹 Building Stack Tenant Coverage
Steps to Update Your Payment Details:
1️⃣ Log in at buildingstack.gowalnut.com/login
2️⃣ Go to Payments
3️⃣ Click Manage Payment Method
4️⃣ Add new banking info
5️⃣ Save changes to avoid any interruptions

Updated on: 08/04/2025