I Set the Wrong Start Date for My Tenant Coverage — What Should I Do?

Wrong Start Date on Your Tenant Insurance?

(Neo, Building Stack, Blackline, or Chexy customers only)

🗓️ Start Dates Cannot Be Edited

Once your policy is purchased, the start date can’t be changed — even if coverage hasn’t started yet.

✅ What You Can Do Instead

If your start date is in the future:

💡 No payment comes out until the effective date, so there’s no issue starting fresh.

If your coverage is already active:

Please wait until your renewal date to purchase a new plan after you cancel your old plan.

💡 Note: The cancelled plan will remain active until your next billing date, so you have a couple of options:

If you need coverage immediately, take out a new plan using a different email address.

👥 Not a Neo, BuildingStack, or Chexy customer?

If you bought your plan through another partner, please contact** that partner directly** for help with your start date or any plan changes.

Still unsure? We're here to help!

📧 contact@gowalnut.com
💬 Or click the chat bubble on the bottom-left of your screen ****

Updated on: 25/09/2025

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