📈 How Do I Upgrade My Mylo Plan?

Thinking about switching your Mylo plan or increasing your coverage? Totally fair. Here’s how it works 👇

🧠 First — What Is the Mylo Service Membership?

The Mylo Service Membership is not insurance and it does not reimburse you for loss or damage.

It’s a prepaid service membership that gives you access to:

• Device diagnostics
• Repair coordination
• Technical support
• Performance optimization
• Service request benefits (subject to plan limits)

You’re paying for access to service support — not reimbursement like a traditional insurance policy or extended warranty.

📊 What Plans Are Available?

There are two main membership options:

📱 Single Phone Protection

Covers prepaid services for one smartphone.

🏠📱 Phone & Home Bundle

Covers one smartphone plus up to 10 additional eligible devices, such as:

• Tablets
• Laptops
• Smartwatches
• Smart home devices

Each plan has its own service limits and value caps.

⏳ What Term Options Are Available?

When enrolling, you may choose between:

🗓 Monthly Term

• Billed month-to-month
• Can be cancelled at any time
• Coverage remains active as long as payments are up to date

📅 18-Month Term

• Fixed 18-month commitment
• Billed according to your selected payment schedule
• Early cancellation does not automatically remove remaining payment obligations

🔁 Can I Upgrade My Plan?

There isn’t a one-click “upgrade” button.

If you’d like to switch plans (for example, from Single Phone to the Phone & Home Bundle), you would:

• Review your current term (Monthly or 18-Month)
• Cancel your current membership (if applicable)
• Enroll in the new plan you prefer

It works more like switching subscriptions than modifying coverage inside the same membership.

⚠️ Important Things to Know Before Switching

📌 10-Day Refund Window

If you cancel within the first 10 days of enrollment, you may be eligible for a full refund (as outlined in the membership terms).

If you cancel after the 10-day refund period:

• Membership fees already charged are non-refundable
• If you selected an 18-month term, cancelling early does not remove your obligation for the remaining payments under that term

📅 Waiting Periods

If you register new devices under a new membership, a 30-day waiting period may apply unless activation is completed right away during registration.

❌ How Do I Cancel My Current Membership?

You can cancel your membership by logging into your Mylo account here:

👉 [https://mylo.gowalnut.com/login]()

Once logged in:

1. Go to your account dashboard
2. Choose Cancel Coverage

Updated on: 20/02/2026