📄 How to Make a Claim – Telus Bill Payment Protection

If you’ve lost your job and need to make a claim under your Telus Bill Payment Protection plan, here’s everything you need to know — from waiting periods to what’s covered (and what’s not).

⏳ 30-Day Waiting Period

Before you can receive benefits, you must be involuntarily unemployed for more than 30 consecutive days. Claims submitted before this waiting period ends will not be eligible.

✅ What’s Covered

If eligible, your coverage can help by making monthly payments toward your Telus service while you’re unemployed. To qualify, you must have been:

A Canadian resident over 18
Working full-time (25+ hours/week) at the time of job loss
Employed on a permanent basis
Covered under the policy at the time of loss
Registered for Employment Insurance (EI) within 15 days of losing your job
Actively seeking work and able to provide proof if requested

🚫 What’s Not Covered

You can’t make a claim if your unemployment was due to:

Job loss within the first 30 days of coverage
Voluntary resignation
Being fired for cause
Seasonal employment ending
Strikes or lockouts
Disability (covered under a separate benefit)
Parental, maternity, or caregiver leave
Retirement (voluntary or mandatory)
Criminal charges or incarceration
Any exclusion listed under “General Exclusions” in the policy

📬 How to Submit Your Claim

To file a claim or request help, contact Trans Global Insurance:

📞 Call Trans Global Insurance at 1-844-930-6022 to request claim forms
🌐 Or download claim forms online at https://transglobalinsurance.ca/claims/

💬 Need Help?

Click the chat bubble in the bottom-right corner of your screen to connect with our support team.

Updated on: 27/05/2025