Not Sure Who Handles KOHO Cashback, Rent Reporting, Banking Questions, or Login Issues?

If you’re a KOHO customer and you’re reaching out about logging in, banking, cashback, or rent reporting, you’re not in the wrong place — but Walnut does not manage KOHO banking accounts or app access.

👉 Important to know:

Walnut does not have visibility into KOHO customer accounts, cannot look up account details, and does not have KOHO phone numbers to share. All KOHO account access and support is handled directly by KOHO.

Walnut supports insurance products only (such as tenant insurance and travel insurance).

All banking and account-related issues are handled directly by KOHO.

Use the guide below to get to the right team faster 👇

🔐 KOHO Login & Account Access Issues

If you’re having trouble:

• Logging into the KOHO app
• Resetting your password
• Verifying your account
• Accessing your KOHO profile

👉 Walnut cannot access KOHO login or banking systems.

Please contact KOHO directly:

📧 General login & verification issues:

[userverification@koho.ca]

🏦 Banking, Charges, Payments & Cashback

For questions about:

• Banking transactions
• Unrecognized charges or disputes
• Payment failures
• Cashback or account perks
• Subscriptions or rewards

👉 These are KOHO banking features and must be handled by KOHO.

Step 1: Contact KOHO support through the KOHO app

This is the fastest and preferred way for KOHO to review your account and transaction details.

Step 2: If the issue remains unresolved, you can escalate by email:

📧 KOHO Tier 2 / Escalations:

[escalations@koho.ca]

🏠 Rent Reporting

Questions about:

• How rent reporting works
• Eligibility
• Payments being reported incorrectly
• Credit bureau updates

👉 Rent reporting is a KOHO-managed feature, not an insurance product.

Start by contacting KOHO through the app.

If needed, unresolved issues can be escalated to:

📧 KOHO Support / Escalations:

[escalations@koho.ca]

✈️ When Walnut Can Help

You should contact Walnut if your question is about insurance, including:

• 🏠 Tenant insurance

** **Coverage questions

Claims

Policy details or documents

✈️ Travel insurance

** ** Coverage and eligibility

Medical or trip coverage questions

Policy wording or documentation

If your question is insurance-related, you’re in the right place — and we’re happy to help 😊

🤔 Why You Might Be Seeing Walnut Support

KOHO’s in-app support may automatically route messages based on keywords.

If your message includes words like “insurance” or “claim”, it may be redirected to Walnut even if the issue is actually banking-related.

🚨 Still Need Help With a KOHO Issue?

If you’ve already contacted KOHO through the app and your issue is still unresolved, you can escalate directly to their Tier 2 support team.

👉 Please note: Walnut still won’t be able to view your KOHO account or provide phone contact details, even at this stage.

📧 Escalated or unresolved login and banking issues:

[escalations@koho.ca]

This is the best next step for faster resolution.

Updated on: 19/01/2026