Articles on: Telus Bill Payment Protection

TELUS Bill Payment Protection — Missed a Payment? Here’s What Happens

Applies to: TELUS Bill Payment Protection (BPP)

💡 First things first

If your payment doesn’t go through — no stress. Your coverage doesn’t disappear overnight.

You’ve got a 28-day grace period to get things sorted before anything changes.

💳 What actually happens

Payment fails

Sometimes a card expires, a bank hiccup happens, or life just gets busy. If your payment doesn’t process, you’ll get an email letting you know.

We’ll try again automatically

Payments are automatically retried a few times during the grace period — you don’t need to do anything right away.

You stay covered

You’re still protected during those 28 days while we’re trying to collect the payment.

After 28 days

If payment still hasn’t gone through by the end of the grace period, your plan will be cancelled automatically, and coverage will stop. You’ll get a confirmation email when that happens.

🔧 How to fix it

You can update your payment info anytime by logging in here:

👉 https://telus-symend.gowalnut.com/login

Go to Billing → Update Payment Method and make sure your card details are up to date.

✉️ Need a hand?

Email us at [telusbpp.help@gowalnut.com]()
Or tap the chat bubble in the portal to message our team directly

We’ll help you get back on track — no stress, no judgment.

Updated on: 31/10/2025

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