💳 "There Was a Problem with Your Payment. Please Try Again."

💳 Payment Error During Checkout?

If you’re seeing this message:
“There was a problem with your payment. Please try again.”
Here’s how to get things back on track ⬇️


🔧 Step-by-Step Fixes

Clear your browser cache
Old cookies or cached data can interfere with the payment process.

Try a different browser
Chrome or Safari usually work best.
Switching browsers often resolves unexpected glitches.

Use another payment method
Try a different credit card or payment option — there could be various reasons why a transaction doesn’t go through.

Remove accents from your name or address
Characters like é, à, ç can cause errors.
👉 Most credit card processors don’t recognize accented characters.
Try typing “René” as “Rene” and submit the form again.

🧾 When You Might See This

Buying standard tenant insurance
Purchasing travel insurance through KOHO, Koodo, or Telus

Still having trouble? Click the chat bubble in the bottom-right corner — we’re here to help! 💬

Updated on: 03/06/2025