💳 "There Was a Problem with Your Payment. Please Try Again."

If you’re seeing this message during checkout for standard tenant insurance or travel insurance:

“There was a problem with your payment. Please try again.”

Here’s what to do to get things back on track ⬇️

🔧 Step-by-Step Fix:
Clear your browser cache
Old cookies or cached data can interfere with the payment process.

Try a different browser
Chrome and Safari work best, but switching browsers often resolves weird glitches.

Use another payment method
If the issue continues, try using a different credit card or payment option — there could be a variety of reasons why a transaction doesn’t go through.

Check for accents in your name or address
If you're using a French keyboard or have included an accented character (like é, à, or ç) in your name or address, that may cause the payment to fail.
➤ Most credit card processors don't recognize accented characters, as they’re not part of the standard encoding used in financial systems.
➤ Try replacing the accent with a plain letter (e.g., "René" becomes "Rene") and submit the form again.

🧾 Where This Might Show Up
This error can appear when you’re:

Buying standard tenant insurance

Purchasing travel insurance through a partner like KOHO, Koodo, or Telus

Updated on: 24/04/2025