📱 Travel Insurance vs. Roaming Plans – Who to Contact
If you received a link from Telus or KOODO to purchase travel insurance, you’re in the right place! But if you have questions about your mobile plan while traveling, like roaming, international minutes, or data usage, here’s what you need to know:
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If your question is about:
Emergency medical coverage
Trip cancellation/Interruption or baggage protection
Or, how to access your policy information
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If you’re asking about:
Adding or managing a roaming plan
Using your phone internationally
Billing for mobile minutes or travel data
👉 You’ll need to contact your mobile provider directly — we don’t manage mobile plans or billing.
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If you’re not sure who to contact, send us a message! We’ll point you in the right direction.
📧 support@gowalnut.com
💬 Chat bubble in the corner of your screen
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✈️ Travel Insurance = Walnut
If your question is about:
Emergency medical coverage
Trip cancellation/Interruption or baggage protection
Or, how to access your policy information
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📶 Roaming, Phone Plans, or Data = Telus or KOODO
If you’re asking about:
Adding or managing a roaming plan
Using your phone internationally
Billing for mobile minutes or travel data
👉 You’ll need to contact your mobile provider directly — we don’t manage mobile plans or billing.
*
💬 Still Unsure?
If you’re not sure who to contact, send us a message! We’ll point you in the right direction.
📧 support@gowalnut.com
💬 Chat bubble in the corner of your screen
Updated on: 30/04/2025
Thank you!