📱 Travel Insurance vs. Roaming Plans – Who to Contact

If you received a link from TELUS or Koodo to purchase travel insurance, you’re in the right place! But if you have questions about your mobile plan while traveling, like roaming, international minutes, or data usage, here’s what you need to know:

✈️ Travel Insurance = Walnut

If your question is about:

• Emergency medical coverage
• Trip cancellation/Interruption or baggage protection
• Or, how to access your policy information

📶 Roaming, Phone Plans, or Data = TELUS or Koodo

If you’re asking about:

• Adding or managing a roaming plan
• Using your phone internationally
• Billing for mobile minutes or travel data
• Whether a Koodo account is covered under a TELUS plan or account

👉 You’ll need to contact your mobile provider directly — we don’t manage mobile plans or billing. Coverage through this program is for TELUS only; a Koodo account is not covered under a TELUS plan or account.

💬 Still Unsure?

If you’re not sure who to contact, send us a message! We’ll point you in the right direction.
📧 support@gowalnut.com
💬 Chat bubble in the corner of your screen

Updated on: 16/09/2026