⚠️ Website Not Loading or Buttons Not Working? Try These Quick Fixes
If you're seeing a blank screen, clicking buttons and nothing happens, or things just aren’t loading properly — don’t stress. These quick steps usually get things back on track:
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🧹 Step 1: Clear Your Browser Cache
Sometimes, your browser hangs onto outdated files that can interfere with how pages load.
Here's how to clear your cache based on the browser you're using:
🔗 How to clear cache in Google Chrome
🔗 How to clear cache in Safari (Mac)
Once you’ve cleared your cache, completely close your browser, reopen it, and try loading the site again.
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🌐 Step 2: Try a Different Browser
If the issue persists, try using a different browser (like Chrome, Safari, Edge, or Firefox). Some features may behave differently across browsers or devices.
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💬 Step 3: Still Not Working? Contact Us
If the problem continues, we’re happy to help.
Please include:
A short description of what’s happening (e.g. blank page, buttons not responding)
What you were trying to do when it happened (e.g. “download my certificate” or “update payment method”)
The browser you're using
Whether you've already tried clearing your cache or switching browsers
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📬 How to Contact Us:
Email: contact@gowalnut.com
Or click the chat bubble in the bottom-left corner of the page
🕒 Support Hours: Monday–Friday, 8:00 AM – 7:00 PM EST
We’ll get you back up and running in no time. 🙌
*
🧹 Step 1: Clear Your Browser Cache
Sometimes, your browser hangs onto outdated files that can interfere with how pages load.
Here's how to clear your cache based on the browser you're using:
🔗 How to clear cache in Google Chrome
🔗 How to clear cache in Safari (Mac)
Once you’ve cleared your cache, completely close your browser, reopen it, and try loading the site again.
*
🌐 Step 2: Try a Different Browser
If the issue persists, try using a different browser (like Chrome, Safari, Edge, or Firefox). Some features may behave differently across browsers or devices.
*
💬 Step 3: Still Not Working? Contact Us
If the problem continues, we’re happy to help.
Please include:
A short description of what’s happening (e.g. blank page, buttons not responding)
What you were trying to do when it happened (e.g. “download my certificate” or “update payment method”)
The browser you're using
Whether you've already tried clearing your cache or switching browsers
*
📬 How to Contact Us:
Email: contact@gowalnut.com
Or click the chat bubble in the bottom-left corner of the page
🕒 Support Hours: Monday–Friday, 8:00 AM – 7:00 PM EST
We’ll get you back up and running in no time. 🙌
Updated on: 04/04/2025
Thank you!