• 💳 "There Was a Problem with Your Payment. Please Try Again."

  Seeing “There was a problem with your payment. Please try again”? Learn how to fix this common issue when purchasing travel or tenant insurance — including clearing your cache, switching browsers, or trying a new payment method.Featured

• ❌ Getting a “User does not exist” error when trying to log in?

  Getting a "User does not exist" or UserNotFoundException error when logging in? Learn why this happens, how case-sensitive email addresses can cause it, and how to fix it fast.Featured

• ❗ Why Am I Seeing “Please agree to the Terms and Conditions to proceed” and “Please correct the errors above and re-submit”?

  Getting “Please Agree to Terms and Conditions” and “Correct the Errors Above” on Travel Insurance FormFeatured

• ⚠️ Website Not Loading or Buttons Not Working? Try These Quick Fixes

  Having issues with a blank screen or buttons not working on our site? Learn how to clear your cache, switch browsers, and get help from support if the problem persists.Featured

• Trouble Activating Headspace with Your Membership?

  Headspace activation can take up to 24 hours after signup. Check your email for confirmation, and if you're still having issues, contact support for troubleshooting.Featured

• I'm Filling Out a Travel Insurance Quote, but the Submit Button Is Not Working

  If the submit button for your travel insurance health questionnaire isn’t working, check for missing answers and refresh the page. Follow these steps to troubleshoot.Few readers

• 🔧 Trouble Purchasing TELUS Travel Insurance?

  Having issues buying TELUS travel insurance from a text link? Fix errors by clearing cookies or using a different browser. Or go directly to: telus.gowalnut.com/product/travel.Few readers