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What Happens if My Mylo Device Protection Payment Fails?

If your recurring Mylo Device Protection payment can't be processed, don't worry — we'll automatically try again before your coverage is cancelled.

What happens after a failed payment?

If your payment fails:

We'll automatically retry your payment once per day for up to 3 days. The first retry is scheduled for the next day after the initial failed attempt.
For plans billed on a 30-day cycle, the payment date can't be changed because it is based on when you purchased the plan.
Your coverage remains active while these payment attempts are taking place.
You'll also receive an email notification letting you know your payment didn't go through and that action is required. If you don't receive it, check your Junk or Spam folder; notifications are sent from hello@gowalnut.com.
If a payment is successfully processed during the retry period, your coverage will continue without interruption.

What does the email say?

The email explains that your monthly payment couldn't be processed and that your coverage is still active for now. It also lets you know that:

We'll automatically retry your payment once per day for up to 3 days.
If payment still can't be collected after the final retry, your Mylo Device Protection plan will be cancelled.
You should sign in to your account and review your payment information as soon as possible.

The email also lists the most common reasons a payment may fail, including:

Your card has expired.
You've received a replacement card with a new card number.
There aren't enough funds available.

Didn't receive the email? Payment notifications are sent from hello@gowalnut.com. If you don't see the email in your inbox, be sure to check your Junk or Spam folder. If you still can't find it, add hello@gowalnut.com to your safe sender list to help ensure future emails are delivered.

What if all payment attempts fail?

If your payment is still unsuccessful after the third attempt because the registered card is declined—for example, because it has expired, was replaced, or has insufficient funds:

Your Mylo Device Protection plan will be automatically cancelled, even if you did not request cancellation.
Coverage for all devices on your plan will end.
Your previous plan cannot be reinstated, even if you later update or replace the payment card.

If you still want Device Protection, you'll need to purchase a new Mylo Device Protection plan at mylo.gowalnut.com/product/device/entry. Updating the card after cancellation does not reactivate the cancelled subscription.

Important: If your payment is still unsuccessful after the third payment attempt, your Mylo Device Protection plan will be automatically cancelled and cannot be reinstated. To regain coverage, purchase a new plan.

How can I prevent my plan from being cancelled?

If you receive a failed payment notification, log in to the Mylo Customer Portal as soon as possible to review your payment information.

You should:

Update your card information if you've recently received a replacement card or your card details have changed. To do this, sign in at https://mylo.gowalnut.com/login, then go to Billing and enter your new card information.
Ensure you have sufficient funds available if you're paying with a debit or prepaid card.

Updating your payment information promptly gives you the best chance of keeping your coverage active without interruption.

Updated on: 16/09/2026

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