How to Request Wealthsimple Roadside Assistance

Do I need to call before arranging service?

Yes. Every service call has to be pre-authorized by our roadside assistance line before service begins.

If you arrange a tow or any other roadside service on your own, we can't guarantee it will be covered or reimbursed. Call us first, even if there's a service provider already on scene.

What do I need to have ready when I call?

• Your location — a street address, intersection, highway exit, or kilometre marker
• Your vehicle's make, model, year, and licence plate
• What kind of help you need: tow, battery boost, flat tire, lockout, fuel, or winching

Let the agent know right away if you're somewhere unsafe or unsheltered. Members who aren't in a safe environment are given priority.

Do I have to stay with my vehicle?

Yes. A licensed driver has to be with the vehicle when the service provider arrives. Service can't be provided to an unattended vehicle.

If your vehicle is snowed in, you're responsible for making sure the service provider has a clear path to it. Clearing snow isn't part of the service.

How long will it take for help to arrive?

Service providers aim to arrive within one hour of your request. Actual arrival time depends on your location, weather, and traffic.

During severe weather, demand rises and waits can be longer than usual. Costs related to those delays — including alternate transportation, property damage, or damage caused by the delay — aren't covered.

What if the service costs more than my coverage?

Each service call is covered up to a maximum of $115. If the service costs more than that, you pay the difference directly to the service provider.

Some costs are never included and are paid by you at the time of service — fuel, replacement keys, parts, and any repair work. See What Does Wealthsimple Roadside Assistance Cover? for the full list.

What if I arrange service myself?

Roadside assistance you arrange on your own — without calling 1-833-208-3103 first — isn't reimbursable, and neither is service booked through another provider.

Always call before any service begins, even if a tow truck or service provider is already on scene.

How many times can I call?

Your membership includes up to 3 service calls during each 12-month membership period.

Each call covers one service for one incident. If your flat tire needs a tow because you don't have a usable spare, that tow counts as a second service call.

Updated on: 28/08/2026