What Does Wealthsimple Roadside Assistance Cover?

Your Wealthsimple Roadside Assistance membership provides up to 3 roadside assistance service calls during your 12-month membership for eligible roadside emergencies.

Services are available 24 hours a day, 7 days a week throughout Canada and the continental United States.

To request service, call 1-833-208-3103. See How to Request Wealthsimple Roadside Assistance for what to expect when you call.

Who is covered?

Coverage applies to the specific vehicle enrolled in your membership — identified by its make, model, year, and VIN or licence plate number.

Coverage follows the vehicle, not the driver. Anyone legally authorized to operate your covered vehicle is covered while driving it.

Rental cars, temporary or substitute vehicles, and any other vehicle not enrolled in your membership aren't covered.

What roadside services are included?

Towing

If your covered vehicle becomes disabled and can't be driven safely, it will be towed to the nearest qualified service facility

Battery Boost

If your vehicle won't start because of a dead battery, a service provider will attempt to jump-start it.
If the battery can't be boosted, your covered vehicle will be towed to the nearest qualified service facility.

Flat tire assistance

If you have a usable spare tire, a service provider will install it for you.
If you don't have a usable spare tire, your vehicle can be towed to the nearest qualified repair facility.

Lockout service

If you're locked out of your vehicle, a service provider will attempt to gain entry.
If your keys are lost, broken, or require replacement, the cost of replacement keys isn't included.

Fuel delivery

If you run out of fuel, a service provider will deliver enough fuel to get you to the nearest service station.

Winching

If your vehicle is stuck, a service provider will attempt to winch it free — up to 20 minutes of winching per service call, where it can be done safely with standard roadside equipment.
Clearing snow so a service provider can reach your vehicle isn't part of the service. You're responsible for making sure there's a clear path to it.

How quickly will help arrive?

Service providers aim to arrive within one hour of your request. Actual arrival time depends on your location, weather, and traffic.

How much does each service call cover?

Each service call is covered up to a maximum of $115. If the cost of the service is more than that, you're responsible for the difference.

Costs vary by location, the type of service, and the provider.

How many service calls do I get?

Your membership includes up to 3 service calls per 12-month membership period, and covers one enrolled vehicle.

Once you've used all 3, additional roadside services aren't available until your membership renews.

Each service call covers one service for one incident. More than one service per incident, or more than one tow per breakdown, isn't included.

Service limits

Your membership includes:

• Up to 3 roadside assistance service calls during each 12-month membership period.
• Coverage applies to covered/registered vehicle only
• Service throughout Canada and the continental United States.

If you've used all 3 service calls during your membership year, additional roadside assistance services won't be available until your membership renews.

What's not covered?

Wealthsimple Roadside Assistance is designed to help with unexpected roadside emergencies. It does not cover:

Cost and Repairs

• Fuel, replacement keys, parts, fluids, lubricants, or any vehicle repair
• Mechanical repairs of any kind, including parts, labour, supplies, and materials
• Taxes, tolls, or fines
• Waiting time, stand-by time, travel time, ferry fees and line-ups, border line-ups, or planned construction delays

Tires

• Tire repair
• Tire inflation, under any circumstances
• Non-emergency mounting or removal of tires, snow tires, or chains, including seasonal tire changes

Vehicles

• Trucks over one and a half ton capacity, and taxi cabs
• Rental, temporary, substitute, or any vehicle not enrolled in your membership
• Vehicles in storage, seasonal vehicles, or vehicles left idle for more than a month
• Vehicles that aren't in good condition or properly maintained
• Vehicles that aren't in a safe condition to be towed
• Unattended vehicles — a licensed driver must be present when service is provided

Situations

• Accident-related towing or roadside service where an insurance claim applies, whether or not you file the claim. This includes damage or disablement caused by flood, fire, or vandalism.
• Emergencies resulting from the use of intoxicants or narcotics, or from use of the vehicle while committing a felony
• Repeated service calls for a vehicle that needs routine maintenance or repair
• A slow battery charge

Towing situations

• Towing on roads and areas that aren't regularly maintained — logging roads, beaches, open fields, forests, and construction sites
• Towing requested by law enforcement for impoundment, abandonment, illegal parking, traffic obstruction, or another violation of law
• Towing away from a repair facility because you don't approve the quoted repair cost or the facility's hours
• Towing to a scrap yard
• Transportation for you — to your disabled vehicle, or to your home or garage after service

Reimbursement

Roadside assistance arranged through any provider other than ours, or without pre-authorization

Updated on: 28/08/2026